Shipping policy

1. Processing Time:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment.

2. Shipping Methods:

  • We offer several shipping options, including standard, expedited, and overnight shipping. The available options may vary depending on the destination.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the weight of the items and the shipping destination. Customers can view the shipping costs before completing their purchase.

4. Free Shipping:

  • We may offer free standard shipping on orders over a certain amount. This promotion is subject to change, and the qualifying amount is specified on our website.

5. Shipment Confirmation and Tracking:

  • Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will be available within 24 hours of shipment.

6. International Shipping:

  • We currently ship to select international destinations. Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

7. Delays:

  • We are not responsible for delays caused by factors beyond our control, such as weather, natural disasters, or carrier delays. However, we will do our best to assist in resolving any issues that may arise.

8. Lost or Damaged Items:

  • In the rare event that your package is lost or damaged during transit, please contact our customer support team within 5 business days. We will work with the carrier to resolve the issue promptly.

9. Address Accuracy:

  • Customers are responsible for providing accurate shipping information. Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Returns Due to Incorrect Address: - If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply to reship the order.

11. Order Tracking: - Customers can track their order using the provided tracking number on our website or through the carrier's tracking system.

12. Contact Information: - If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at [your email address] or [your phone number].

Note:

  • This shipping policy is subject to change without notice. Please review the policy periodically for any updates.

Feel free to modify the template based on your specific business details, services, and any unique policies you may want to include.